Initial Defect Policies

The period of initial defect exchange or return will be allowed for receiving contact from customers within one week after arrival of the items. Defective items can be exchanged if the same items are in stock; refunds are available if items are unavailable. 

※Free shipping is included ( Please send us with cash-on-delivery)

• If the initial defect is confirmed, please contact us in the inquiry form.

• Replacement due to initial defects will be handled by shipping to the original shipping address.
• New items will be sent and defective items will be picked-up at the same time.

Return Goods Policies

Please note that returns are not allowed, due to the customer's convenience described below:

*Due to the nature of your return, we are unable to cover return any shipping costs including export tax.

• Wrong Size  (as ordered).
• Wrong Color (as ordered).
• Orders by mistake.
• Past 8 days after the arrival of the product.
• In the case of damage of the product due to the negligence of the customer.
• If products have been sent directly without contacting our customer support.
• If products are used or worn once by customers.
• If products are without tags and accessories.

Exchange Of Goods Policies

We will only accept exchanges for non defective items, only if we inspect them as "unused items" by our standards.

You must return it for a refund within 8 calendar days of the date your parcel was delivered to you.

In addition, products which are sale items, reserved items, fukubukuro, sanitary items (underwear), wrapping kits, wrapping services are not eligible for replacement.

*Due to the nature of your return, we are unable to cover return any shipping costs including export tax.

Please check the following criteria for unused items:

• All returned items (including the box and accessories)  must be in the same condition that you received it.
• All returned items must be unworn, unwashed, undamaged and unaltered and include any original packaging, including all tags the item came with.
• Shoes must be returned in their original box.
• There must be a copy of the invoice.
• There must be no stain, scratches, and smell.
• The package of item must be unopened.

Please be sure to contact us at Customer Support before returning products.

For inquiries, please click here.