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MEMBERSHIP POLICY
[IMPORTANT] Tier Evaluation Period Update | EXCLUSIVE MEMBERS
Thank you for your continued loyalty to MARK & LONA.
To ensure a more transparent and easy-to-understand service standard, we would like to inform you that the evaluation period for membership tiers will be updated as follows.
Details of the Change
We will be updating the calculation period for the annual purchase amount, which determines your membership tier, as follows:
[Before]
March 1 – February 28
(the following year)
(the following year)
▶
[After]
January 1 – December 31
(within the same year)
(within the same year)
Transition Schedule
As a special measure for the transition to the new system, this year’s assessment will be retroactively applied starting from January 1, 2026.
- 2026 Evaluation Period: January 1, 2026 – December 31, 2026
- 2027 and beyond: January 1 - December 31 (Annually)
Effective Date
March 5, 2026(JST)
We apologize for any inconvenience this change may cause and appreciate your kind understanding.
If you have any questions regarding this update, please contact us via the Inquiry Form.
MARK & LONA
REGISTRATION MARK & LONA EXCLUSIVE MEMBERSHIP
Special benefits are available based on your annual purchase amount.
Click here to register as a new EXCLUSIVE MEMBER.
ABOUT MARK & LONA EXCLUSIVE MEMBERSHIP POINT
Points are earned by purchasing items and can be redeemed into discount coupons.
In order to use earned points for discount coupons; 1 points or more must be available.
[1 points = ￥1(=1 JPY discount)］
In order to use discount coupons, the total amount must be 1 points to up...
※Please note that MARK & LONA EXCLUSIVE MEMBER points are not available on this website.
Acquisition Of The Point
3 points is given for every ￥100 in a purchase
| Annual Purchase Amount | BRONZE | SILVER | GOLD | PLATINUM |
|---|---|---|---|---|
| Registering as a member | Achieved by purchasing ￥500,000 |
Achieved by purchasing ￥1,000,000 |
Achieved by purchasing ￥3,000,000 |
|
| Points Earning Rate | 3.0% | 4.5% | 7.5% | 10.5% |
| Newsletter Service | ○ | ○ | ○ | ○ |
| Free Gift Wrapping | - | - | ○ | ○ |
| Free shipping on caddybags*1 | - | - | ○ | ○ |
| Return period extended from 10 to 20 days | - | - | ○ | ○ |
| Royal Privilege | - | - | - | Limited Royal Privilege |
| BRONZE | |
|---|---|
| Annual Purchase Amount | |
| Points Earning Rate | 3.0% |
| Newsletter Service | ◯ |
| SILVER | |
|---|---|
| Achieved by purchasing | ￥500,000 |
| Points Earning Rate | 4.5% |
| Newsletter Service | ◯ |
| GOLD | |
|---|---|
| Achieved by purchasing | ￥1,000,000 |
| Points Earning Rate | 7.5% |
| Newsletter Service | ◯ |
| Free Gift Wrapping | ◯ |
| Free shipping on caddy bags*1 | ◯ |
| Return period extended from 10 to 20 days | ◯ |
| PLATINUM | |
|---|---|
| Achieved by purchasing | ￥3,000,000 |
| Points Earning Rate | 10.5% |
| Newsletter Service | ◯ |
| Free Gift Wrapping | ◯ |
| Free shipping on caddy bags*1 | ◯ |
| Return period extended from 10 to 20 days | ◯ |
| Royal Privilege | Limited Royal Privilege |
* The annual purchase amount is calculated based on purchases between January 1 and December 31 of each year. Membership tiers are updated in early January of the following year (within 5 business days).
* PLATINUM members will be notified of special MARK & LONA limited royal benefits individually.
* The gift wrapping fee will be refunded in points at a later date.
*1 After the promotion is applied at checkout, if the shipping cost for the caddy bag is not discounted, we will provide a cashback at a later date.
Members should present their membership QR code if they return the purchased item, and points earned at the time of purchase will be deducted.
Also, we are unable to accept returns or exchanges for items purchased with discounts, such as sale items.
▼ As shown below, points cannot be accumulated.
· Discounted products (only fixed price products can earn points)
· Repair cost, processing cost, delivery fee, consumption tax, and other goods and services designated by our company.
· Payment by using points, and other payment of gift certificates designated by the company.
We will handle your inquiries by e-mail as follows. Thank you for your understanding and cooperation.The contents of your application and your personal information will be managed in accordance with our "Privacy Policy".
HOW TO CHECK REMAINING POINT
After log in, you can check the remaining points on My Page.
* The point expiration date is one year from the date the point is earned.
* Some products and services do not have points. Please understand in advance.
HOW TO USE POINT
Please refer to the shopping guide page.
Shopping Guide
[MARK & LONA GLOBAL Customer Support]
international@markandlona.com
Opening hours: 10:00-18:00 (excluding Saturdays, Sundays and national holidays)
Inquiries Reception | Monday - Friday (10:00 - 18:00)
For inquiries by e-mail, we will respond sequentially from the next business day on Saturdays, Sundays and national holidays.
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* The annual purchase amount is calculated based on purchases between January 1 and December 31 of each year. Membership tiers are updated in early January of the following year (within 5 business days).
* PLATINUM members will be notified of special MARK & LONA limited royal benefits individually.
* The gift wrapping fee will be refunded in points at a later date.
*1 After the promotion is applied at checkout, if the shipping cost for the caddy bag is not discounted, we will provide a cashback at a later date.