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Shopping Guide
Ordering Information
Purchasing Instructions
１．Put item(s) in the cart
After finding products you want, choose color and size, and then please click " ADD TO CART".
２． Make sure product selections are correct and proceed to the payment page.
Please double click the purchasing detail and click the "Check out” button.
※There is a box, so if you have a request date and time , please fill in the box.Details on shipping policy
３．Specify the delivery address
Please enter an email address and the delivery address.
４．Payment method & procedure completion
To complete the transaction, input credit card information and click the "Payment" button.
※To make your next purchase easier, please tick the box to save your payment information.
Wrapping Service Information
We do not accept wrapping services through the online website.
Payment
Credit Card Availability Options:
VISA, Mastercard, JCB, American Express, Diners, DISCOVER are available.※We only accept one credit card payment per transaction. Please note that cash on delivery is not available.
Purchasing/Currency Information:
Our online store sales are converted from the US Dollar(USD) to the Japanese Yen(JPY) rate. Exchanges will be determined according to the Japanese Yen rate at the time of the request.※On May 19th, $1＝approximately 107 Japanese Yen(JPY), so $ 200 Tee shirt costs 21,400 Japanese Yen(JPY) (reference)
My Page
Membership Information
For changing personal information (registration name, changing or adding registration address)
Please check “My Page” from here:
Order History
Members can check order history from “My Page”.
Member Registration
・Click an icon of the screen top right corner and move to creating an account page
・To complete member registration: fill in name, email address, and password and click “Create” button
Point Policy
- Points are earned by purchasing items and can be redeemed into discount coupons.
- In order to use earned points for discount coupons; 1 points or more must be available.
[1 points = ￥1(=1 JPY discount)］
- In order to use discount coupons, the total amount must be 1 points to up....
※Please note that MARK & LONA EXCLUSIVE MEMBER points are not available on this website.
Acquisition Of The Point
- 3 point is given for every ￥100 in a purchase
Membership Rank
※ The annual purchase amount is calculated based on the purchase amount between the renewal date in March of the previous year and the end of February of the current year, and is renewed in early March of each year (within 5 business days).
※ PLATINUM members will be notified of special MARK & LONA limited royal benefits individually.
※ The gift wrapping fee will be refunded in points at a later date.
Checking Your Point Balance
・Point Balance will appear after you logged in ,and click "My Page" on the upper right button.
How To Use The Points
① Log in to own account
・ Click a menu on the top right corner
・please enter an e-mail address and the password as you register
② Put the products in the cart
・click "Cart Page" of the upper right corner
・click "Cart Page" button
・Enter the point you want to use. And click "Check Out" Button
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