Shopping Guide

Ordering Information

 Purchasing Instructions

1.Put item(s) in the cart
After finding products you want, choose color and size, and then please click " ADD TO CART".

2. Make sure product selections are correct and proceed to the payment page.
Please double click the purchasing detail and click the "Check out” button.
※There is a box, so if you have a request date and time , please fill in the box.Details on shipping policy

3.Specify the delivery address
Please enter an email address and the delivery address.

4.Payment method & procedure completion
To complete the transaction, input credit card information and click the "Payment" button.
※To make your next purchase easier, please tick the box to save your payment information.

 

Wrapping Service Information

We do not accept wrapping services through the online website.

 

Payment

Credit Card Availability Options:

VISA, Mastercard, JCB, American Express, Diners, DISCOVER are available.

※We only accept one credit card payment per transaction. Please note that cash on delivery is not available.

 

Purchasing/Currency Information:

Our online store sales are converted from the US Dollar(USD) to the Japanese Yen(JPY) rate. Exchanges will be determined according to the Japanese Yen rate at the time of the request.

 ※On May 19th, $1=approximately 107 Japanese Yen(JPY), so $ 200 Tee shirt costs 21,400 Japanese Yen(JPY) (reference)

 

My Page

Membership Information

For changing personal information (registration name, changing or adding registration address)

Please check “My Page” from here:

Order History

Members can check order history from “My Page”.

Member Registration

・Click an icon of the screen top right corner and move to creating an account page

・To complete member registration: fill in name, email address, and password and click “Create” button

Point Policy 

  • Points are earned by purchasing items and can be redeemed into discount coupons.
  • In order to use earned points for discount coupons; 250 points or more must be available. (250 points = $5 discount coupons)
  • Every additional 250 points are redeemable to $5. The discount coupon is valued according to the number of the points accumulated.

         500 points  = $10 discount, 750 points  = $15 discount, 1,000 points  = $20 discount ...

  • In order to use discount coupons, the total amount must be $250 to up.... Please note that you cannot use the point in the case of an order that is lower than $250 USD.

   ※Please note that MARK & LONA EXCLUSIVE MEMBER points are not available on this website.

Acquisition Of The Point

  • One point is given for every $1 in a purchase

Checking Your Point Balance

・Point Balance will appear after you logged in ,and click "Rewards Program" on the lower right button.

How To Use The Points

①    Log in to own account
・ click a menu on the top right corner

・please enter an e-mail address and the password as you register

②     Redeem points to a coupon
・click "Rewards Program" of the lower right corner

・click "View" button

・Swipe the slide to the right and choose the number of the points you want to redeem

・click "Redeem" button when you choose an exchange point

・ click "Apply code" button

・After choosing items, then move to the check out page. A coupon code will be applied and a deductive amount will appear.