Shipping Policy

Delivery Information

Import Duties & Taxes

All import duties and taxes are covered by MARK & LONA. You will not be charged any additional customs fees upon delivery.
* Please note that customs duties incurred during return shipping may be deducted from your refund amount.

Free shipping for purchases over ¥13,000

* Excludes some products (caddy bags, Epon, ETC) 

Please note that all products are shipped by FedEx.
You can check the delivery status on My Page.

Customer is responsible for all return and reshipment charges due to their circumstances.

No order minimum required!

• At this time we ship to the following countries: United States, South Korea, China, Hong Kong SAR, India, Indonesia, Jordan, Macao SAR, Malaysia, Philippines, Saudi Arabia, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam, Denmark, France, Germany, Netherlands, Norway, Sweden, Switzerland, Turkey, South Africa, Costa Rica, Argentina, Brazil, Australia, New Zealand, Canada, Mexico
• Saturdays, Sundays and holidays are not considered business days.
• Other couriers except for our specified carrier must not be used for deliveries.
• After completion of the delivery procedure, we will send you a shipping email from <international@markandlona.com>.

If you have inquiries regarding delivery, such as "change of delivery destination" or "change of delivery date and time", please contact directly our specified courier with the tracking number provided in the email.

* It may take some time for the delivery status to appear.

All merchandise will be shipped from Japan.

Estimated Delivery Days

• Please refer to the estimated delivery days from shipment information below.
• * For standard delivery days only; standard delivery days are not guaranteed. 
• Please note that delivery may be delayed due to traffic, bad weather conditions, and secluded region difficulties.
• Orders processed on Saturday, Sunday, and public holidays will be shipped on the next business day.