Shipping Policy

Delivery Information

  • We will deliver orders through Sagawa Express.
  • Other companies may not be used for deliveries.
  • We are limited to the Japan market at the moment, so we do not accept overseas shipments from May 20th til June 30th.※We will accept overseas shipments from early August, as part of our grand opening.

  • After completion of the delivery procedure, we will send you a shipping email from <MARKANDLONAUSA@cube.co-com > .

If you have inquiries regarding delivery, such as "change of delivery destination" or " change of delivery date and time”, please contact directly to Sagawa Express with tracking number provided in the email.

※It may take some time for the delivery status to appear.

During the campaign period, all the merchandise will be shipped from Japan. After the Grand Opening, we will ship from our Ala Moana Mall store location in Hawaii.

Delivery Day Information

  • Please refer to the estimate delivery days from shipment information below

※ For standard delivery days only; standard delivery days are not guaranteed.

  • Please note that delivery may be delayed due to traffic, bad weather conditions, and secluded region difficulties. 

※ Due to the emergency declaration, there may be a delay in shipping of your order.

  • Orders processed on Saturday, Sunday, and public holidays will be shipped on the next business days.

 

 

Hokkaido

2 days from the date of shipment

Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima

1-2 days from the date of shipment

Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa

1-2 days from the date of shipment

Niigata, Toyama, Ishikawa, Fukui

1-2 days from the date of shipment

Shizuoka, Aichi, Gifu

1-2 days from the date of shipment

Mie, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama

1-2 days from the date of shipment

Tottori, Shimane, Okayama, Hiroshima, Yamaguchi

1-2 days from the date of shipment

Tokushima, Kagawa, Ehime, Kochi

1-2 days from the date of shipment

Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima

1-2 days from the date of shipment

Okinawa

2-3 days from the date of shipment

 

Shipping Fee Information

  • Free shipping will be included from May 20th  to June 30th.

 ※After the grand opening in August, shipping fee will be changed since all the merchandise will be shipped from our Ala Moana store location in Hawaii.

    Specifying Delivery Times

    If you would like to specify the shipping time, please fill in one of the following times in the notes section on the cart screen.

    ※We accept the specified times: 2 days to 30 days after ordering.

    ※For the specified time, please fill in following time slot below:

     

    • Morning
    • 12p.m. to 2 p.m.
    • 2 p.m to 4 p.m.
    • 4 p.m. to 6 p.m.
    • 6 p.m. - 8 p.m.
    • 6 m. - 9 p.m.

     

    ※Please note that delivery may be delayed due to traffic, bad weather conditions, and secluded region difficulties.